Your Protection

Safety is Our Priority

Every ride is backed by industry-leading safety features, verified drivers, and 24/7 support.

Core Safety

Three Layers of Protection

Verified Drivers

Every driver undergoes a multi-step verification including license check, background screening, and admin approval before their first ride.

Real-Time Tracking

Track your driver's live location on the map from the moment they accept your ride until drop-off. Share your trip link with anyone.

Instant Alerts

Get real-time notifications at every ride stage — driver assigned, en route, arrived, ride started, and completed.

Standards

Driver Safety Standards

Every driver on our platform must meet strict criteria before going online.

Background Checks

Criminal background screening through national and county databases, sex offender registry checks, and driving record reviews.

License Verification

Valid US driver's license verified with at least 1 year of driving experience. License details are stored and verified by admins.

Insurance Coverage

All drivers are required to carry valid auto insurance. Additional commercial ride-hailing coverage applies during active rides.

Driver Ratings

Riders rate every trip. Drivers with consistently low ratings are reviewed and may be removed from the platform.

Vehicle Standards

Vehicles must be 2015 or newer, pass a safety inspection, and meet state and federal vehicle standards including seatbelts and airbags.

Admin Oversight

Every driver must be approved by an admin before accepting rides. Admins monitor driver performance, ratings, and compliance continuously.

Stay Safe

Rider Safety Tips

1
Verify Your Driver

Before getting in, confirm the driver's name, photo, and license plate match what's shown in the app.

2
Share Your Trip

Share your ride details and live tracking link with a friend or family member for extra peace of mind.

3
Ride in the Back Seat

It's recommended to sit in the back seat for personal space and easy exit from either side of the vehicle.

4
Trust Your Instincts

If something feels wrong, you can cancel the ride at any time. Contact our 24/7 support or call 911 in an emergency.

In Case of Emergency

If you ever feel unsafe during a ride, act immediately:

Call 911
For immediate danger
1-800-CAR-RENT
Our 24/7 safety line

Our dedicated safety team will assist you immediately and coordinate with local authorities if needed.