Help Center
Frequently asked questions.
Everything you need to know about our service — for riders and chauffeurs alike.
For Riders
Booking & payment
How do I book a ride?
Sign up or log in, click "Book a Ride", enter your pickup and drop-off addresses, choose a vehicle category, and tap "Request Ride." You'll see an upfront fare estimate before confirming.
What payment methods do you accept?
All major credit cards (Visa, MasterCard, American Express, Discover) via Stripe or Square secure processing. Cash payments may be available in select markets.
Can I cancel a ride? Are there fees?
Yes. Free cancellation within 5 minutes of booking. After that: 25% fee before the chauffeur arrives, 50% after they arrive, 100% after the ride starts. A $5 flat fee may also apply.
How is the fare calculated?
Fares include a base fare + per-mile rate + per-minute rate, with a minimum fare floor. Pricing varies by vehicle class. You always see the estimated fare before confirming.
Can I track my chauffeur in real-time?
Yes. Once your chauffeur accepts the ride, their live location appears on the map. You also get real-time notifications when they're en route, have arrived, and when the ride starts and ends.
Do you offer promo codes or discounts?
New riders often receive a welcome discount. Enter a promo code during booking. Check our email newsletter and social media for seasonal promotions.
Can I request a child car seat?
Yes. Select the "Family" vehicle class when booking, or look for the child-seat icon on vehicle listings.
For Chauffeurs
Driving with us
How do I become a chauffeur?
Visit Drive With Us to apply. After a 7-year background check, vehicle inspection, and admin approval, you're ready to accept rides.
What are the vehicle requirements?
Model year 2015 or newer, 4-door, good cosmetic condition, working A/C and safety features. Pass our standard inspection, or use a company-assigned vehicle.
How do I get paid?
Weekly direct deposit, every Monday. Earnings include ride fares plus 100% of tips. View your earnings in real time from the chauffeur dashboard.
Can I set my own hours?
Yes. There are no minimum hours or shift schedules. Go online when you want, off when you want. Peak hours typically pay higher rates.
General
Privacy & support
Is my personal data safe?
All payments use PCI-DSS compliant tokenisation — card details are never stored on our servers. Ride details are shared only with your assigned chauffeur. See our Privacy Policy for full details.
What cities do you operate in?
100+ US cities and growing. Enter your address on the home page to check availability in your area.
How do I contact support?
Call 1-800-CAR-RENT any time (24/7), email support@road2sky.com, or use the Contact form. We respond to emails within 24 hours.
Still Stuck?
Our team is a call away.
Can't find what you need? Reach out and we'll respond within 24 hours.